Story
Zoom
Molina HealthcareMolina Healthcare Uses Zoom Contact Center for Cross-team Delivery
Molina Healthcare, a health care organization in the United States, uses Zoom Contact Center from Zoom to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Project and operations leads work from the same Zoom Contact Center record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
Story
Inside Molina Healthcare, program management used to depend on whoever still had the latest file. That pattern is common in health care groups working out of the United States. Project and operations leads needed a system that would still make sense after the original project team moved on.
Molina Healthcare uses Zoom Contact Center from Zoom as the working layer for cross-team delivery. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. The practical change is simple: program management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Molina Healthcare gets from Zoom is a durable place to run program management and a way for project and operations leads to see the same cross-team delivery at the same time.
