Story
Cartesia
MirantisMirantis Brings Task Agents onto Cartesia
Mirantis, an information technology organization in the United States, uses Cartesia Voice API from Cartesia to support operations automation for ops and platform teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because task agents has a clear owner |
| Productivity | Handoffs in operations automation sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Cartesia Voice API is the governed place ops and platform teams use for operations automation |
Story
Information Technology work at Mirantis spans more than one site, even when headquarters sits in the United States. Task agents was splitting across regional habits. Ops and platform teams asked for a shared way to run operations automation without freezing local judgment.
Cartesia (Cartesia Voice API) is what they standardized on. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. Mirantis uses it as the system of record for task agents, with ops and platform teams as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
