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Mass General Brigham
Microsoft at Mass General Brigham: Institutional Knowledge
Mass General Brigham, a health care organization in the United States, uses Teams from Microsoft to support documentation for specialists and new hires.
A Teams rollout at Mass General Brigham took documentation out of inboxes and into a named queue.
“In the United States, specialists and new hires already knew where institutional knowledge went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Microsoft provides productivity, business applications, and developer tools used across the enterprise, including Microsoft 365, Dynamics 365, Power Platform, and GitHub.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
| Capability | Documentation stays visible to adjacent teams through Teams |
| Capability | Specialists and new hires work from the same Teams record for institutional knowledge |
Story
Mass General Brigham did not need another dashboard that nobody opened. It needed documentation to move. In the United States, specialists and new hires already knew where institutional knowledge went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Teams from Microsoft is now in that path. Microsoft provides productivity, business applications, and developer tools used across the enterprise, including Microsoft 365, Dynamics 365, Power Platform, and GitHub. The company treats it as production tooling for documentation, which is why specialists and new hires live in it rather than exporting from it once a quarter.
Mass General Brigham can show how institutional knowledge is handled today. That is the value: a repeatable way to run documentation on software the rest of the industry already recognizes.
