Story
Microsoft
ChewyMicrosoft at Chewy: Contract Routing
Chewy, a consumer discretionary organization in the United States, uses Teams from Microsoft to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in agreement management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Teams is the governed place legal and business owners use for agreement management |
| Capability | New joiners can see how agreement management actually runs |
Story
Chewy grew contract routing faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. Legal and business owners were the ones stitching the picture together by hand.
Rolling out Teams put agreement management on Microsoft. Microsoft provides productivity, business applications, and developer tools used across the enterprise, including Microsoft 365, Dynamics 365, Power Platform, and GitHub. Chewy keeps the product in the path where work already happens, so legal and business owners do not context-switch into a graveyard system used only for audits.
The visible result is steadier agreement management. Contract routing is easier to inspect, and adjacent groups can join legal and business owners without a guided tour of someone's desktop.
