Story
Dynatrace@
Microchip Technology
Microchip Technology Extends Grail Across Incident Management
Microchip Technology, an information technology organization in the United States, uses Grail from Dynatrace to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Grail is the governed place on-call rotations use for incident management |
Story
Inside Microchip Technology, incident management used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. On-call rotations needed a system that would still make sense after the original project team moved on.
Microchip Technology uses Grail from Dynatrace as the working layer for on-call response. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Microchip Technology gets from Dynatrace is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
