Story
OpenText
MessageBirdMessageBird Modernizes Cross-team Delivery with OpenText
MessageBird, an information technology organization in the Netherlands, uses OpenText Content Cloud from OpenText to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through OpenText Content Cloud |
| Capability | Project and operations leads work from the same OpenText Content Cloud record for cross-team delivery |
Story
MessageBird grew cross-team delivery faster than the local tools around it. From the Netherlands, information technology teams still had to serve customers and internal partners who expected a straight answer. Project and operations leads were the ones stitching the picture together by hand.
Rolling out OpenText Content Cloud put program management on OpenText. OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations. MessageBird keeps the product in the path where work already happens, so project and operations leads do not context-switch into a graveyard system used only for audits.
The visible result is steadier program management. Cross-team delivery is easier to inspect, and adjacent groups can join project and operations leads without a guided tour of someone's desktop.
