Story
BMC
Match GroupMatch Group Uses Helix ITSM for Employee Requests
Match Group, a communication services organization in the United States, uses Helix ITSM from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for employee requests |
| Capability | Shared services stays visible to adjacent teams through Helix ITSM |
| Capability | HR, facilities, and finance ops work from the same Helix ITSM record for employee requests |
Story
Communication Services work at Match Group spans more than one site, even when headquarters sits in the United States. Employee requests was splitting across regional habits. HR, facilities, and finance ops asked for a shared way to run shared services without freezing local judgment.
BMC (Helix ITSM) is what they standardized on. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Match Group uses it as the system of record for employee requests, with HR, facilities, and finance ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
