Story
Zoom
Mass General BrighamMass General Brigham Modernizes Cross-team Delivery with Zoom
Mass General Brigham, a health care organization in the United States, uses Zoom Meetings from Zoom to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Project and operations leads work from the same Zoom Meetings record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
Story
Mass General Brigham is based in the United States and runs health care operations at a scale where cross-team delivery cannot live in side channels. Project and operations leads were reconciling competing copies of the same work, which slowed program management and hid who owned the next step.
The company runs program management on Zoom, with Zoom Meetings as the product project and operations leads actually open. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. For Mass General Brigham, that means project and operations leads can open one workflow, see cross-team delivery, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for cross-team delivery.
