Story
Veeva
Mass General BrighamMass General Brigham Extends Veeva Quality Across Care Delivery
Mass General Brigham, a health care organization in the United States, uses Veeva Quality from Veeva to support care delivery for clinicians and HIM.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because clinical records has a clear owner |
| Risk and compliance | Veeva Quality is the governed place clinicians and HIM use for care delivery |
| Capability | New joiners can see how care delivery actually runs |
Story
Mass General Brigham did not need another dashboard that nobody opened. It needed care delivery to move. In the United States, clinicians and HIM already knew where clinical records went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Veeva Quality from Veeva is now in that path. Veeva provides cloud software for life sciences, covering clinical, quality, commercial, and regulatory content on Vault. The company treats it as production tooling for care delivery, which is why clinicians and HIM live in it rather than exporting from it once a quarter.
Mass General Brigham can show how clinical records is handled today. That is the value: a repeatable way to run care delivery on software the rest of the industry already recognizes.
