Story
Smartsheet
Marks and SpencerMarks and Spencer Extends Dynamic View Across Program Management
Marks and Spencer, a consumer discretionary organization in the United Kingdom, uses Dynamic View from Smartsheet to support program management for project and operations leads.
Marks and Spencer runs program management on Smartsheet so ownership is obvious when work stalls.
“In the United Kingdom, project and operations leads already knew where cross-team delivery went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Dynamic View |
Story
Marks and Spencer did not need another dashboard that nobody opened. It needed program management to move. In the United Kingdom, project and operations leads already knew where cross-team delivery went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Dynamic View from Smartsheet is now in that path. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. The company treats it as production tooling for program management, which is why project and operations leads live in it rather than exporting from it once a quarter.
Marks and Spencer can show how cross-team delivery is handled today. That is the value: a repeatable way to run program management on software the rest of the industry already recognizes.
