Story
Cartesia
MalwarebytesMalwarebytes Adopts Cartesia for Operations Automation
Malwarebytes, an information technology organization in the United States, uses Voice Agents from Cartesia to support operations automation for ops and platform teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because task agents has a clear owner |
| Productivity | Handoffs in operations automation sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how operations automation actually runs |
Story
Inside Malwarebytes, operations automation used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Ops and platform teams needed a system that would still make sense after the original project team moved on.
Malwarebytes uses Voice Agents from Cartesia as the working layer for task agents. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. The practical change is simple: operations automation has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Malwarebytes gets from Cartesia is a durable place to run operations automation and a way for ops and platform teams to see the same task agents at the same time.
