Story
Smartsheet
LucidchartLucidchart Modernizes Cross-team Delivery with Smartsheet
Lucidchart, an information technology organization in the United States, uses Smartsheet from Smartsheet to support program management for project and operations leads.
Lucidchart folded Smartsheet into program management so project and operations leads share one view of cross-team delivery.
“From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer.”
“Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Smartsheet |
| Capability | Project and operations leads work from the same Smartsheet record for cross-team delivery |
Story
Lucidchart grew cross-team delivery faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Project and operations leads were the ones stitching the picture together by hand.
Rolling out Smartsheet put program management on Smartsheet. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. Lucidchart keeps the product in the path where work already happens, so project and operations leads do not context-switch into a graveyard system used only for audits.
The visible result is steadier program management. Cross-team delivery is easier to inspect, and adjacent groups can join project and operations leads without a guided tour of someone's desktop.
