Story
PagerDuty
LaceworkLacework Uses AIOps for Security Telemetry
Lacework, an information technology organization in the United States, uses AIOps from PagerDuty to support detection engineering for detection engineers.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Named workflow replaces ad hoc routing for security telemetry |
| Risk and compliance | Detection engineers work from the same AIOps record for security telemetry |
| Capability | Detection engineering stays visible to adjacent teams through AIOps |
Story
Information Technology work at Lacework spans more than one site, even when headquarters sits in the United States. Security telemetry was splitting across regional habits. Detection engineers asked for a shared way to run detection engineering without freezing local judgment.
PagerDuty (AIOps) is what they standardized on. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Lacework uses it as the system of record for security telemetry, with detection engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
