Story
Atlassian
LabcorpLabcorp Standardizes Cross-team Delivery on Atlassian
Labcorp, a health care organization in the United States, uses Confluence from Atlassian to support program management for project and operations leads.
Shared Confluence workspaces help Labcorp keep program management honest across teams.
“Health Care work at Labcorp spans more than one site, even when headquarters sits in the United States.”
“Project and operations leads asked for a shared way to run program management without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Confluence |
Story
Health Care work at Labcorp spans more than one site, even when headquarters sits in the United States. Cross-team delivery was splitting across regional habits. Project and operations leads asked for a shared way to run program management without freezing local judgment.
Atlassian (Confluence) is what they standardized on. Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams. Labcorp uses it as the system of record for cross-team delivery, with project and operations leads as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
