Story
PagerDuty
KeyenceKeyence Uses AIOps for Security Telemetry
Keyence, an information technology organization in Japan, uses AIOps from PagerDuty to support detection engineering for detection engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in detection engineering sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Fewer stalled items because security telemetry has a clear owner |
| Capability | New joiners can see how detection engineering actually runs |
Story
Information Technology work at Keyence spans more than one site, even when headquarters sits in Japan. Security telemetry was splitting across regional habits. Detection engineers asked for a shared way to run detection engineering without freezing local judgment.
PagerDuty (AIOps) is what they standardized on. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Keyence uses it as the system of record for security telemetry, with detection engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
