Story
Appian
KeyCorpKeyCorp Extends Process HQ Across Shared Services
KeyCorp, a financials organization in the United States, uses Process HQ from Appian to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Risk and compliance | Process HQ is the governed place HR, facilities, and finance ops use for shared services |
| Capability | New joiners can see how shared services actually runs |
Story
KeyCorp did not need another dashboard that nobody opened. It needed shared services to move. In the United States, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Process HQ from Appian is now in that path. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
KeyCorp can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
