Story
Dynatrace
KBC GroupKBC Group Standardizes On-call Response on Dynatrace
KBC Group, a financials organization in Belgium, uses Davis AI from Dynatrace to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Davis AI is the governed place on-call rotations use for incident management |
Story
KBC Group is based in Belgium and runs financials operations at a scale where on-call response cannot live in side channels. On-call rotations were reconciling competing copies of the same work, which slowed incident management and hid who owned the next step.
The company runs incident management on Dynatrace, with Davis AI as the product on-call rotations actually open. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. For KBC Group, that means on-call rotations can open one workflow, see on-call response, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for on-call response.
