Story
ServiceNow
IntelsatIntelsat Modernizes Employee Requests with ServiceNow
Intelsat, an information technology organization in the United States, uses IT Service Management from ServiceNow to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | HR, facilities, and finance ops work from the same IT Service Management record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
Story
Intelsat is based in the United States and runs information technology operations at a scale where employee requests cannot live in side channels. HR, facilities, and finance ops were reconciling competing copies of the same work, which slowed shared services and hid who owned the next step.
The company runs shared services on ServiceNow, with IT Service Management as the product HR, facilities, and finance ops actually open. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. For Intelsat, that means HR, facilities, and finance ops can open one workflow, see employee requests, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for employee requests.
