Story
Zoom
INGING Modernizes Distributed Meetings with Zoom
ING, a financials organization in the Netherlands, uses Zoom Meetings from Zoom to support hybrid collaboration for employees and partners.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Zoom Meetings is the governed place employees and partners use for hybrid collaboration |
| Capability | New joiners can see how hybrid collaboration actually runs |
Story
ING is based in the Netherlands and runs financials operations at a scale where distributed meetings cannot live in side channels. Employees and partners were reconciling competing copies of the same work, which slowed hybrid collaboration and hid who owned the next step.
The company runs hybrid collaboration on Zoom, with Zoom Meetings as the product employees and partners actually open. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. For ING, that means employees and partners can open one workflow, see distributed meetings, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for distributed meetings.
