Story
OpenAI
INGING Extends Assistants API Across Operations Automation
ING, a financials organization in the Netherlands, uses Assistants API from OpenAI to support operations automation for ops and platform teams.
Value results
| Category | Value result |
|---|---|
| Capability | Task agents can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for task agents |
| Capability | Operations automation stays visible to adjacent teams through Assistants API |
Story
ING did not need another dashboard that nobody opened. It needed operations automation to move. In the Netherlands, ops and platform teams already knew where task agents went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Assistants API from OpenAI is now in that path. OpenAI develops foundation models and ChatGPT Enterprise, used by companies to build assistants, analyze documents, and speed knowledge work. The company treats it as production tooling for operations automation, which is why ops and platform teams live in it rather than exporting from it once a quarter.
ING can show how task agents is handled today. That is the value: a repeatable way to run operations automation on software the rest of the industry already recognizes.
