Story
Zoom
IHIIHI Standardizes Cross-team Delivery on Zoom
IHI, an industrials organization in Japan, uses Zoom Phone from Zoom to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Program management stays visible to adjacent teams through Zoom Phone |
| Capability | Project and operations leads work from the same Zoom Phone record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
Story
IHI is based in Japan and runs industrials operations at a scale where cross-team delivery cannot live in side channels. Project and operations leads were reconciling competing copies of the same work, which slowed program management and hid who owned the next step.
The company runs program management on Zoom, with Zoom Phone as the product project and operations leads actually open. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. For IHI, that means project and operations leads can open one workflow, see cross-team delivery, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for cross-team delivery.
