Story
Epic Systems@
IDEXX Laboratories
IDEXX Laboratories Standardizes Regulated Content on Epic Systems
IDEXX Laboratories, a health care organization in the United States, uses MyChart from Epic Systems to support clinical and quality operations for quality and clinical ops.
Value results
| Category | Value result |
|---|---|
| Capability | Regulated content can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for regulated content |
| Capability | Clinical and quality operations stays visible to adjacent teams through MyChart |
Story
Health Care work at IDEXX Laboratories spans more than one site, even when headquarters sits in the United States. Regulated content was splitting across regional habits. Quality and clinical ops asked for a shared way to run clinical and quality operations without freezing local judgment.
Epic Systems (MyChart) is what they standardized on. Epic Systems is the leading electronic health record vendor for hospitals and clinics, with MyChart for patient access. IDEXX Laboratories uses it as the system of record for regulated content, with quality and clinical ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
