Story
IBM
EgoIBM at Ego: Resilience
Ego, an information technology organization in the United States, uses IBM webMethods from IBM to support reliability engineering for SRE and operations.
Value results
| Category | Value result |
|---|---|
| Capability | SRE and operations work from the same IBM webMethods record for backup and failover |
| Capability | Backup and failover can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for backup and failover |
Story
Ego grew backup and failover faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. SRE and operations were the ones stitching the picture together by hand.
Rolling out IBM webMethods put reliability engineering on IBM. IBM offers hybrid cloud, AI, and automation software, including watsonx, Red Hat OpenShift, and observability products for large enterprises. Ego keeps the product in the path where work already happens, so SRE and operations do not context-switch into a graveyard system used only for audits.
The visible result is steadier reliability engineering. Backup and failover is easier to inspect, and adjacent groups can join SRE and operations without a guided tour of someone's desktop.
