Story
Hugging Face
Super MicroHugging Face Supports Voice Experiences at Super Micro
Super Micro, an information technology organization in the United States, uses Hugging Face Hub from Hugging Face to support customer and product conversations for product and contact center teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because spoken interfaces has a clear owner |
| Productivity | Handoffs in customer and product conversations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Hugging Face Hub is the governed place product and contact center teams use for customer and product conversations |
Story
Super Micro grew spoken interfaces faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Product and contact center teams were the ones stitching the picture together by hand.
Rolling out Hugging Face Hub put customer and product conversations on Hugging Face. Hugging Face is the open platform for machine learning models, datasets, and inference that teams use to share and serve models. Super Micro keeps the product in the path where work already happens, so product and contact center teams do not context-switch into a graveyard system used only for audits.
The visible result is steadier customer and product conversations. Spoken interfaces is easier to inspect, and adjacent groups can join product and contact center teams without a guided tour of someone's desktop.
