Story
Hugging Face
WhirlpoolHugging Face at Whirlpool: Spoken Interfaces
Whirlpool, a consumer discretionary organization in the United States, uses Enterprise Hub from Hugging Face to support customer and product conversations for product and contact center teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in customer and product conversations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Enterprise Hub is the governed place product and contact center teams use for customer and product conversations |
| Capability | New joiners can see how customer and product conversations actually runs |
Story
Whirlpool grew spoken interfaces faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. Product and contact center teams were the ones stitching the picture together by hand.
Rolling out Enterprise Hub put customer and product conversations on Hugging Face. Hugging Face is the open platform for machine learning models, datasets, and inference that teams use to share and serve models. Whirlpool keeps the product in the path where work already happens, so product and contact center teams do not context-switch into a graveyard system used only for audits.
The visible result is steadier customer and product conversations. Spoken interfaces is easier to inspect, and adjacent groups can join product and contact center teams without a guided tour of someone's desktop.
