Story
SAP
HPHP Brings Order Management onto SAP
HP, an information technology organization in the United States, uses SAP SuccessFactors from SAP to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Order to cash stays visible to adjacent teams through SAP SuccessFactors |
| Capability | Order desk and finance work from the same SAP SuccessFactors record for order management |
| Capability | Order management can be reviewed without waiting on a personal export |
Story
Information Technology work at HP spans more than one site, even when headquarters sits in the United States. Order management was splitting across regional habits. Order desk and finance asked for a shared way to run order to cash without freezing local judgment.
SAP (SAP SuccessFactors) is what they standardized on. SAP is the global leader in enterprise resource planning software, with S/4HANA, business technology platform services, and industry cloud applications. HP uses it as the system of record for order management, with order desk and finance as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
