Story
BMC
Viking CruisesHow Viking Cruises Runs Shared Services on Control-M
Viking Cruises, a consumer discretionary organization in the United States, uses Control-M from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | HR, facilities, and finance ops work from the same Control-M record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
Story
Consumer Discretionary work at Viking Cruises spans more than one site, even when headquarters sits in the United States. Employee requests was splitting across regional habits. HR, facilities, and finance ops asked for a shared way to run shared services without freezing local judgment.
BMC (Control-M) is what they standardized on. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Viking Cruises uses it as the system of record for employee requests, with HR, facilities, and finance ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
