Story
CrowdStrike
TwilioHow Twilio Runs Security Operations on Falcon Prevent
Twilio, an information technology organization in the United States, uses Falcon Prevent from CrowdStrike to support security operations for SOC analysts.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Handoffs in security operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Falcon Prevent is the governed place SOC analysts use for security operations |
| Risk and compliance | New joiners can see how security operations actually runs |
Story
Information Technology work at Twilio spans more than one site, even when headquarters sits in the United States. Endpoint detection was splitting across regional habits. SOC analysts asked for a shared way to run security operations without freezing local judgment.
CrowdStrike (Falcon Prevent) is what they standardized on. CrowdStrike is a cloud-native cybersecurity platform focused on endpoint detection, identity protection, and managed threat hunting. Twilio uses it as the system of record for endpoint detection, with SOC analysts as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
