Story
Okta
Seiko EpsonHow Seiko Epson Runs Security Operations on Okta Customer Identity
Seiko Epson, an information technology organization in Japan, uses Okta Customer Identity from Okta to support security operations for SOC analysts.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Handoffs in security operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Okta Customer Identity is the governed place SOC analysts use for security operations |
| Risk and compliance | New joiners can see how security operations actually runs |
Story
Information Technology work at Seiko Epson spans more than one site, even when headquarters sits in Japan. Endpoint detection was splitting across regional habits. SOC analysts asked for a shared way to run security operations without freezing local judgment.
Okta (Okta Customer Identity) is what they standardized on. Okta is an identity platform for workforce and customer authentication, single sign-on, and lifecycle management. Seiko Epson uses it as the system of record for endpoint detection, with SOC analysts as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
