Story
PagerDuty
SeaWorldHow SeaWorld Runs Incident Management on Incident Management
SeaWorld, a consumer discretionary organization in the United States, uses Incident Management from PagerDuty to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
SeaWorld is based in the United States and runs consumer discretionary operations at a scale where on-call response cannot live in side channels. On-call rotations were reconciling competing copies of the same work, which slowed incident management and hid who owned the next step.
The company runs incident management on PagerDuty, with Incident Management as the product on-call rotations actually open. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. For SeaWorld, that means on-call rotations can open one workflow, see on-call response, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for on-call response.
