Story
Guidewire
RabobankHow Rabobank Runs Banking Operations on ClaimCenter
Rabobank, a financials organization in the Netherlands, uses ClaimCenter from Guidewire to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in banking operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | ClaimCenter is the governed place operations and product use for banking operations |
| Capability | New joiners can see how banking operations actually runs |
Story
Financials work at Rabobank spans more than one site, even when headquarters sits in the Netherlands. Core processing was splitting across regional habits. Operations and product asked for a shared way to run banking operations without freezing local judgment.
Guidewire (ClaimCenter) is what they standardized on. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. Rabobank uses it as the system of record for core processing, with operations and product as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
