Story
CyberArk
NHS EnglandHow NHS England Runs Identity Operations on Endpoint Privilege Manager
NHS England, a health care organization in the United Kingdom, uses Endpoint Privilege Manager from CyberArk to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Endpoint Privilege Manager is the governed place IAM and helpdesk use for identity operations |
| Capability | New joiners can see how identity operations actually runs |
Story
Health Care work at NHS England spans more than one site, even when headquarters sits in the United Kingdom. Access control was splitting across regional habits. IAM and helpdesk asked for a shared way to run identity operations without freezing local judgment.
CyberArk (Endpoint Privilege Manager) is what they standardized on. CyberArk focuses on privileged access and identity security so organizations can control high-risk credentials and machine identities. NHS England uses it as the system of record for access control, with IAM and helpdesk as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
