Story
PTC
New RelicHow New Relic Runs Plant and Field Operations on Creo
New Relic, an information technology organization in the United States, uses Creo from PTC to support plant and field operations for operations engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because operations visibility has a clear owner |
| Productivity | Handoffs in plant and field operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how plant and field operations actually runs |
Story
New Relic is based in the United States and runs information technology operations at a scale where operations visibility cannot live in side channels. Operations engineers were reconciling competing copies of the same work, which slowed plant and field operations and hid who owned the next step.
The company runs plant and field operations on PTC, with Creo as the product operations engineers actually open. PTC provides product lifecycle management, CAD, and industrial IoT software used by manufacturers to design and service products. For New Relic, that means operations engineers can open one workflow, see operations visibility, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for operations visibility.
