Story
PayPal
Net PowerHow Net Power Runs Omnichannel Retail on Braintree
Net Power, an information technology organization in the United States, uses Braintree from PayPal to support omnichannel retail for merchandising and digital.
Value results
| Category | Value result |
|---|---|
| Capability | Merchandising and digital work from the same Braintree record for storefront operations |
| Capability | Storefront operations can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for storefront operations |
Story
Information Technology work at Net Power spans more than one site, even when headquarters sits in the United States. Storefront operations was splitting across regional habits. Merchandising and digital asked for a shared way to run omnichannel retail without freezing local judgment.
PayPal (Braintree) is what they standardized on. PayPal offers digital payments, checkout, and merchant services used by consumers and businesses to send and receive money online. Net Power uses it as the system of record for storefront operations, with merchandising and digital as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
