Story
Appian
National InstrumentsHow National Instruments Runs IT Service Management on Appian Data Fabric
National Instruments, an information technology organization in the United States, uses Appian Data Fabric from Appian to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for IT service requests |
| Capability | IT service management stays visible to adjacent teams through Appian Data Fabric |
| Capability | IT and employees work from the same Appian Data Fabric record for IT service requests |
Story
National Instruments is based in the United States and runs information technology operations at a scale where IT service requests cannot live in side channels. IT and employees were reconciling competing copies of the same work, which slowed IT service management and hid who owned the next step.
The company runs IT service management on Appian, with Appian Data Fabric as the product IT and employees actually open. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. For National Instruments, that means IT and employees can open one workflow, see IT service requests, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for IT service requests.
