Story
Zoom
MorrisonsHow Morrisons Runs Program Management on Zoom Phone
Morrisons, a consumer staples organization in the United Kingdom, uses Zoom Phone from Zoom to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Project and operations leads work from the same Zoom Phone record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
Story
Consumer Staples work at Morrisons spans more than one site, even when headquarters sits in the United Kingdom. Cross-team delivery was splitting across regional habits. Project and operations leads asked for a shared way to run program management without freezing local judgment.
Zoom (Zoom Phone) is what they standardized on. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. Morrisons uses it as the system of record for cross-team delivery, with project and operations leads as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
