Story
CrowdStrike@
Mercedes-Benz Group
How Mercedes-Benz Group Runs Identity Operations on Falcon Prevent
Mercedes-Benz Group, a consumer discretionary organization in Germany, uses Falcon Prevent from CrowdStrike to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Falcon Prevent is the governed place IAM and helpdesk use for identity operations |
| Capability | New joiners can see how identity operations actually runs |
Story
Consumer Discretionary work at Mercedes-Benz Group spans more than one site, even when headquarters sits in Germany. Access control was splitting across regional habits. IAM and helpdesk asked for a shared way to run identity operations without freezing local judgment.
CrowdStrike (Falcon Prevent) is what they standardized on. CrowdStrike is a cloud-native cybersecurity platform focused on endpoint detection, identity protection, and managed threat hunting. Mercedes-Benz Group uses it as the system of record for access control, with IAM and helpdesk as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
