Story
Veeva
Mayo ClinicHow Mayo Clinic Runs Clinical and Quality Operations on Veeva CRM
Mayo Clinic, a health care organization in the United States, uses Veeva CRM from Veeva to support clinical and quality operations for quality and clinical ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in clinical and quality operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Veeva CRM is the governed place quality and clinical ops use for clinical and quality operations |
| Capability | New joiners can see how clinical and quality operations actually runs |
Story
Health Care work at Mayo Clinic spans more than one site, even when headquarters sits in the United States. Regulated content was splitting across regional habits. Quality and clinical ops asked for a shared way to run clinical and quality operations without freezing local judgment.
Veeva (Veeva CRM) is what they standardized on. Veeva provides cloud software for life sciences, covering clinical, quality, commercial, and regulatory content on Vault. Mayo Clinic uses it as the system of record for regulated content, with quality and clinical ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
