Story
Cartesia
IlluminaHow Illumina Runs Operations Automation on Ink
Illumina, a health care organization in the United States, uses Ink from Cartesia to support operations automation for ops and platform teams.
Value results
| Category | Value result |
|---|---|
| Capability | Ops and platform teams work from the same Ink record for task agents |
| Capability | Task agents can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for task agents |
Story
Health Care work at Illumina spans more than one site, even when headquarters sits in the United States. Task agents was splitting across regional habits. Ops and platform teams asked for a shared way to run operations automation without freezing local judgment.
Cartesia (Ink) is what they standardized on. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. Illumina uses it as the system of record for task agents, with ops and platform teams as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
