Story
Box
Hilton WorldwideHow Hilton Worldwide Runs Program Management on Box Sign
Hilton Worldwide, a consumer discretionary organization in the United States, uses Box Sign from Box to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Project and operations leads work from the same Box Sign record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
Story
Consumer Discretionary work at Hilton Worldwide spans more than one site, even when headquarters sits in the United States. Cross-team delivery was splitting across regional habits. Project and operations leads asked for a shared way to run program management without freezing local judgment.
Box (Box Sign) is what they standardized on. Box is a content cloud for storing, sharing, and governing enterprise files, with workflow and AI features for knowledge work. Hilton Worldwide uses it as the system of record for cross-team delivery, with project and operations leads as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
