Story
Zoom
HiltonHow Hilton Runs Hybrid Collaboration on Zoom Phone
Hilton, a consumer discretionary organization in the United States, uses Zoom Phone from Zoom to support hybrid collaboration for employees and partners.
Hilton folded Zoom Phone into hybrid collaboration so employees and partners share one view of distributed meetings.
“Consumer Discretionary work at Hilton spans more than one site, even when headquarters sits in the United States.”
“Employees and partners asked for a shared way to run hybrid collaboration without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Zoom Phone is the governed place employees and partners use for hybrid collaboration |
| Capability | New joiners can see how hybrid collaboration actually runs |
Story
Consumer Discretionary work at Hilton spans more than one site, even when headquarters sits in the United States. Distributed meetings was splitting across regional habits. Employees and partners asked for a shared way to run hybrid collaboration without freezing local judgment.
Zoom (Zoom Phone) is what they standardized on. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. Hilton uses it as the system of record for distributed meetings, with employees and partners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
