Story
Microsoft
ExelonHow Exelon Runs Documentation on Power Platform
Exelon, a utilities organization in the United States, uses Power Platform from Microsoft to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
| Capability | Documentation stays visible to adjacent teams through Power Platform |
| Capability | Specialists and new hires work from the same Power Platform record for institutional knowledge |
Story
Exelon is based in the United States and runs utilities operations at a scale where institutional knowledge cannot live in side channels. Specialists and new hires were reconciling competing copies of the same work, which slowed documentation and hid who owned the next step.
The company runs documentation on Microsoft, with Power Platform as the product specialists and new hires actually open. Microsoft provides productivity, business applications, and developer tools used across the enterprise, including Microsoft 365, Dynamics 365, Power Platform, and GitHub. For Exelon, that means specialists and new hires can open one workflow, see institutional knowledge, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for institutional knowledge.
