Story
SmartsheetHow DCOH Runs Hybrid Collaboration on WorkApps
DCOH, an information technology organization in the United States, uses WorkApps from Smartsheet to support hybrid collaboration for employees and partners.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Risk and compliance | WorkApps is the governed place employees and partners use for hybrid collaboration |
| Capability | New joiners can see how hybrid collaboration actually runs |
Story
Information Technology work at DCOH spans more than one site, even when headquarters sits in the United States. Distributed meetings was splitting across regional habits. Employees and partners asked for a shared way to run hybrid collaboration without freezing local judgment.
Smartsheet (WorkApps) is what they standardized on. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. DCOH uses it as the system of record for distributed meetings, with employees and partners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
