Story
Palo Alto Networks
ClickUpHow ClickUp Runs Identity Operations on Cortex XSIAM
ClickUp, an information technology organization in the United States, uses Cortex XSIAM from Palo Alto Networks to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how identity operations actually runs |
Story
ClickUp is based in the United States and runs information technology operations at a scale where access control cannot live in side channels. IAM and helpdesk were reconciling competing copies of the same work, which slowed identity operations and hid who owned the next step.
The company runs identity operations on Palo Alto Networks, with Cortex XSIAM as the product IAM and helpdesk actually open. Palo Alto Networks provides network, cloud, and security operations products used to protect enterprise environments and automate response. For ClickUp, that means IAM and helpdesk can open one workflow, see access control, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for access control.
