Story
HubSpot@
Baltimore Gas and Electric
How Baltimore Gas and Electric Runs Lifecycle Marketing on Marketing Hub
Baltimore Gas and Electric, an information technology organization in the United States, uses Marketing Hub from HubSpot to support lifecycle marketing for marketers and ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in lifecycle marketing sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Marketing Hub is the governed place marketers and ops use for lifecycle marketing |
| Capability | New joiners can see how lifecycle marketing actually runs |
Story
Information Technology work at Baltimore Gas and Electric spans more than one site, even when headquarters sits in the United States. Campaign execution was splitting across regional habits. Marketers and ops asked for a shared way to run lifecycle marketing without freezing local judgment.
HubSpot (Marketing Hub) is what they standardized on. HubSpot is a customer platform that combines CRM, marketing, sales, and service tools for growing companies. Baltimore Gas and Electric uses it as the system of record for campaign execution, with marketers and ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
