Story
Microsoft Azure
Host HotelsHost Hotels Brings Cross-team Delivery onto Microsoft
Host Hotels, a real estate organization in the United States, uses Dynamics 365 from Microsoft to support program management for project and operations leads.
Host Hotels folded Dynamics 365 into program management so project and operations leads share one view of cross-team delivery.
“Inside Host Hotels, program management used to depend on whoever still had the latest file.”
“Project and operations leads needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Dynamics 365 |
Story
Inside Host Hotels, program management used to depend on whoever still had the latest file. That pattern is common in real estate groups working out of the United States. Project and operations leads needed a system that would still make sense after the original project team moved on.
Host Hotels uses Dynamics 365 from Microsoft as the working layer for cross-team delivery. Microsoft provides productivity, business applications, and developer tools used across the enterprise, including Microsoft 365, Dynamics 365, Power Platform, and GitHub. The practical change is simple: program management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Host Hotels gets from Microsoft is a durable place to run program management and a way for project and operations leads to see the same cross-team delivery at the same time.
