Story
Atlassian
HNTBHNTB Uses Jira Service Management for Cross-team Delivery
HNTB, an industrials organization in the United States, uses Jira Service Management from Atlassian to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Jira Service Management |
| Capability | Project and operations leads work from the same Jira Service Management record for cross-team delivery |
Story
Industrials work at HNTB spans more than one site, even when headquarters sits in the United States. Cross-team delivery was splitting across regional habits. Project and operations leads asked for a shared way to run program management without freezing local judgment.
Atlassian (Jira Service Management) is what they standardized on. Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams. HNTB uses it as the system of record for cross-team delivery, with project and operations leads as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
