Story
OpenAI
HNTBHNTB Runs Research and Writing with OpenAI
HNTB, an industrials organization in the United States, uses Custom GPTs from OpenAI to support research and writing for knowledge workers.
Knowledge workers at HNTB review internal knowledge work in Custom GPTs rather than in personal files.
“From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer.”
“OpenAI develops foundation models and ChatGPT Enterprise, used by companies to build assistants, analyze documents, and speed knowledge work.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Internal knowledge work can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for internal knowledge work |
| Capability | Research and writing stays visible to adjacent teams through Custom GPTs |
Story
HNTB grew internal knowledge work faster than the local tools around it. From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer. Knowledge workers were the ones stitching the picture together by hand.
Rolling out Custom GPTs put research and writing on OpenAI. OpenAI develops foundation models and ChatGPT Enterprise, used by companies to build assistants, analyze documents, and speed knowledge work. HNTB keeps the product in the path where work already happens, so knowledge workers do not context-switch into a graveyard system used only for audits.
The visible result is steadier research and writing. Internal knowledge work is easier to inspect, and adjacent groups can join knowledge workers without a guided tour of someone's desktop.
