Story
Splunk
HitachiHitachi Runs Production Support with Splunk
Hitachi, an industrials organization in Japan, uses Splunk AI from Splunk to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Splunk AI |
Story
Hitachi grew application health faster than the local tools around it. From Japan, industrials teams still had to serve customers and internal partners who expected a straight answer. SREs and developers were the ones stitching the picture together by hand.
Rolling out Splunk AI put production support on Splunk. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. Hitachi keeps the product in the path where work already happens, so SREs and developers do not context-switch into a graveyard system used only for audits.
The visible result is steadier production support. Application health is easier to inspect, and adjacent groups can join SREs and developers without a guided tour of someone's desktop.
