Story
Epic Systems
HikmaHikma Standardizes Regulated Content on Epic Systems
Hikma, a health care organization in the United Kingdom, uses MyChart from Epic Systems to support clinical and quality operations for quality and clinical ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because regulated content has a clear owner |
| Productivity | Handoffs in clinical and quality operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | MyChart is the governed place quality and clinical ops use for clinical and quality operations |
Story
Hikma is based in the United Kingdom and runs health care operations at a scale where regulated content cannot live in side channels. Quality and clinical ops were reconciling competing copies of the same work, which slowed clinical and quality operations and hid who owned the next step.
The company runs clinical and quality operations on Epic Systems, with MyChart as the product quality and clinical ops actually open. Epic Systems is the leading electronic health record vendor for hospitals and clinics, with MyChart for patient access. For Hikma, that means quality and clinical ops can open one workflow, see regulated content, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for regulated content.
